Implementation Specialist

About Yonalink:

Yonalink is a leading provider of Electronic Data Capture (EDC), EHR-to-EDC and eClinical solutions, serving the healthcare and clinical research industries. Our innovative technology is designed to streamline data collection, enhance efficiency, and improve outcomes in clinical trials and healthcare operations.

Role Overview:

The Implementation Specialist plays a crucial role in ensuring the successful implementation and utilization of Yonalink systems by our clients. This role requires a deep understanding of EDC and all eClinical systems, strong project management skills, excellent communication abilities, and a commitment to delivering high-quality service to our clients.

Key Responsibilities:

1. Technical Expertise:

• Develop a comprehensive understanding of Yonalink systems and their applications in clinical trials operations.
• Act as the primary point of contact and subject matter expert for Yonalink technology.

2. Pre-sale Activities:

• Conduct product demonstrations for potential clients to showcase the capabilities of Yonalink systems.
• Participate in client meetings to understand their requirements and propose tailored solutions using Yonalink technology.

3. Training and Support:

• Provide comprehensive product training to clients and new team members on Yonalink systems and workflows.
• Develop and maintain instructional content, including video tutorials and user guides, to assist clients and team members in using Yonalink technology effectively.

4. Configuration and Testing:

• Configure EDC systems according to client specifications for new projects.
• Perform User Acceptance Testing (UAT) for system configurations made by other team members to ensure quality and functionality.

5. Project Oversight:

• Oversee Yonalink vendors and projects to ensure they meet quality, timeline, and performance standards.
• Collaborate with cross-functional teams to resolve technical issues and optimize system performance.

6. Industry Representation:

• Represent Yonalink at industry conferences, seminars, and networking events to stay updated on industry trends and foster relationships with potential clients and partners.

Qualifications:

• Bachelor's degree in a relevant field (e.g., Computer Science, Life Sciences, Business Administration) or equivalent experience.
• Proven expertise in Electronic Data Capture (EDC) systems and clinical trial technology.
• Excellent communication, presentation, and interpersonal skills.
• Strong project management abilities, including planning, organizing, and prioritizing tasks.
• Ability to train and mentor team members on technical concepts and software applications.
• Willingness to travel to client sites, conferences, and events as needed.
• Experience in vendor management, client relations, or healthcare/clinical research is a plus.

Join Us:

If you are a passionate and highly skilled professional with a deep understanding of clinical trials, EDC systems, and a desire to drive innovation in healthcare and clinical research, we invite you to apply for this exciting opportunity. Join us at Yonalink and be part of shaping the future of clinical research with our cutting-edge EDC solutions.